Explore the TeamsCX product suite for real-time analytics, historical reporting, compliance, and workforce management.
Real‑time monitoring of service level, handling time, and occupancy for immediate performance insight. Empower supervisors to catch issues early, act immediately, and keep staffing optimized and operations running smoothly.
Turn historical data into actionable insights. Identify trends, patterns, and areas for improvement so managers and supervisors can sharpen decision‑making, and boost team performance.
Designed for worldwide operations, our solution adapts effortlessly to diverse systems, regulatory standards, and organizational structures. Scale confidently while maintaining consistent compliance and MS Teams Phone deployments of any size.
Create tailored workforce reports that highlight agent performance, schedule adherence, and service level results. With AI‑assisted forecasting, gain visibility into future performance and resource needs while automatically generating optimized schedules based on demand patterns and agent availability.
A side by side comparison highlighting the differences in visibility, analytics, automation,
and user experience between TeamsCX and the Microsoft Queues App.
Agent Presence | Real-time tracking
Cradle-to-Grave | Full call journey
Agent View | Personal KPIs & History
CRM Integrations | Live Screen Pops
3-Year Historical Retention
Call Classification | Wrap-up codes
Agent Adherence Tracking | Shifts
Drill-down | By call type or agent
Automated Alerts | Email & Teams
Fast Reports with Copilot
Stand-alone Application
Role-Based Customizable Dashboards
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