Compliant PSTN, local numbering, and regional expertise for the Middle East, APAC, LATAM, and other complex markets.
Expanding beyond "easy" markets stalls on data sovereignty, carrier contracts, numbering rules, and regulatory approvals—driving delays and shadow IT.
A fully managed, cloud-first service using Operator Connect and vetted regional carriers—delivering compliant PSTN, local numbers, and in-country guidance with no on-prem gear.
Provides telephony presence in multiple regions with both local and toll-free numbers.
Regulatory conformity: numbering, lawful intercept readiness, retention policies
Maintains call quality and continuity by keeping media paths local and providing failover options.
Supports large-scale number operations, including transferring, reserving, and assigning numbers in bulk.
Offers round-the-clock technical support, with clearly defined service-level agreements (SLAs) and structured incident management.
Provides a single platform to manage numbers and services, with role-based permissions for local IT teams.
TeamsCX connects real-time dashboards, historical analytics, global compliance, and workforce management into one Microsoft Teams Phone operating model. Next, explore Workforce management.
Monitor queues, service levels, and agent activity live inside Teams.
View capabilityTurn Teams Phone usage and performance trends into planning decisions.
View capabilityForecast demand, schedule agents, and track adherence in Teams Shifts.
View capability
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Yes—country-specific compliance guidance included.
Integrations available per jurisdiction.
Yes, with delegated role-based access.
